How to prepare for takeover of a package?
We recommend that you wear a mask on your face when you takeover the package. Do not forget to wash your hands after receiving your shipment. We recommend that you choose payment in advance when ordering, so you can pick up your shipment as quickly as possible and you minimize contact with another person.
Return of goods and claim
Many of our employees stayed at home with their children. Therefore, your claims and return of orders may be processed later than usual. For this reason, we have set the time for returns/exchange or claims to 100 days.
Safety of our employees
We enable everyone, whose job description allows it, to work from home. During work in the warehouse we have increased preventive hygiene measures and increased the intensity of cleaning and disinfection of work areas.
We wish you all a lot of health, strength and optimism. We can do it together.
Your Dedoles team